Refund & Return Policy
The Agro Ventures
Website: https://www.agroventures.in
Last Updated:24-11-2025
Thank you for shopping with The Agro Ventures. We take pride in providing fresh, high-quality dry fruits, spices, and food products. Since our items are perishable, certain conditions apply to returns and refunds.
Please read the policy carefully before making a purchase.
1. Eligibility for Refund or Replacement
Due to the nature of food items, returns and refunds are accepted only under the following conditions:
✔ The product delivered is damaged
✔ The product delivered is incorrect (wrong item or quantity)
✔ The product delivered is expired or spoiled at the time of delivery
Claims must be raised within 48 hours of delivery with proof (photos/video).
2. Items Not Eligible for Return or Refund
The following cannot be returned or refunded:
Opened or partially consumed products
Items damaged due to improper storage after delivery
Products purchased during clearance sales or promotional offers (unless damaged/expired on delivery)
Products without original packaging (when applicable)
3. Complaint Submission Process
To request a return or refund, please follow these steps:
Email us at agroventures.2023@gmail.com or WhatsApp.
Provide the following details:
Order number
Full name
Issue description
Photos or video proof
Our team will review and respond within 2–5 business days.
4. Resolution Options
Based on review, we may offer:
A replacement of the affected item
A full or partial refund to the original payment method
A store credit coupon usable on future purchases
The resolution type depends on product condition and availability.
5. Refund Timeline
Once approved, refunds may take:
3–10 business days for prepaid orders
UPI/wallet refunds may process faster
Bank and card processing times may vary depending on the payment provider
6. Incorrect Delivery Address or Failed Delivery
If a delivery fails due to:
Wrong address
No response from customer
Refusal to accept without valid reason
No refund will be issued. A re-delivery may be arranged at additional cost (if accepted).
7. Quality Disclaimer
Food products such as dry fruits and spices may vary slightly in size, texture, and colour due to natural sourcing. These variations are not considered defects.
Customers are responsible for reviewing allergy information and storing items properly after delivery.
8. Policy Amendments
The Agro Ventures reserves the right to update this policy at any time. Any changes will be posted on the website at:
🔗 https://www.agroventures.in
Contact Support
For order or refund assistance:
📩 Email: agroventures.2023@gmail.com
📞 Phone: +918310029404
Thank you for choosing The Agro Ventures — Freshness, Purity, and Quality Delivered.
